Shipping policy

Processing Time

All orders are processed within 24–72 hours of purchase. Please note that orders are not processed or shipped on weekends or public holidays.

Shipping & Delivery

We offer free worldwide shipping with tracking numbers provided for every order.

  • Estimated delivery time: 5–10 business days.

  • Delivery times may vary depending on the destination country and local postal services.

Where do you ship from? 

Our experienced fulfillment team ensures that all items are carefully packed to arrive in perfect condition, no matter the distance.

We primarily ship from our fulfillment centers in USA, East Asia, and Western Europe. If the item is not available at your nearest location, it will be shipped directly from our production line, with the same delivery times listed on our shipping page.

Order Accuracy & Cancellations

Once an order is placed, it cannot be canceled. We begin processing immediately to ensure timely delivery. Please double-check all shipping details before completing your purchase.

Important: We are not responsible for orders that cannot be delivered due to an incomplete, incorrect, or inaccurate shipping address provided by the customer.

Tracking Information

Every shipment includes a tracking number so you can monitor the progress of your order.

Shipping Protection

We offer Shipping Protection, which guarantees a free replacement if your order is lost or damaged during delivery.
Shipping Protection is non-refundable. If your order is not delivered by the local shipping authority, we will also send a new item at no additional charge, provided that:

  • You included Shipping Protection in your order.

  • You provided a complete and accurate shipping address.

No Return Policy for Uninsured Shipments

Please note that all shipments are final and non-returnable if Shipping Protection was not purchased.
Without insurance, we cannot be held responsible for any loss, damage, or delays that may occur during transit. We strongly recommend purchasing Shipping Protection to ensure coverage in case of unforeseen issues.

Contact Us

If you have any questions about your order or shipping, please contact us at: customercare@willowandcradle.com.